News & Events

Customer challenges are more than interruptions; they are meaningful opportunities to build trust, strengthen relationships, and create memorable service moments. In this engaging virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how effective problem resolution can deepen guest loyalty and support a smooth, collaborative work environment.

Designed for front-line professionals in hospitality, public service, and other guest-facing roles, this session will offer practical insights to:

• Respond to challenges with confidence, empathy, and professionalism
• Transform difficult situations into positive experiences that inspire guest loyalty
• Support team synergy by communicating clearly and calmly during moments of     pressure

‍Next Session: Monday,  September 14, 2026 at 3:00 pm

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*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

Service challenges offer leaders an important opportunity to understand the emotions behind a guest’s complaint and the deeper impact of their experience. In this virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how leaders can guide their teams to move beyond simply correcting an issue. The focus will be on recognizing what guests are feeling, identifying what those moments reveal about service expectations, and responding in ways that create lasting trust.

Designed for leaders in hospitality, public service and other guest-centered environments, this session will provide practical insights to:

·      Interpret the emotions and expectations behind guest complaints

·      Look beyond the technical solution and consider the larger impact of the guest experience

·      Coach teams to respond with empathy, clarity, and confidence during difficult interactions

·      Demonstrate leadership presence in the follow-up by showing up in unexpected and memorable ways

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‍Next Session: Monday, September 14, 2026 at 1:00 pm

​​​​​​*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

Miami Beach, FL (January 2026) — Open House Miami (OHMIA) announces that free tickets are now live for its third annual citywide festival, taking place February 27–March 1, 2026. Open House Miami,  organized by The Miami Center for Architecture and Design (MCAD) in collaboration with the Miami Beach Visitor and Convention Authority (MBVCA), the Greater Miami Convention & Visitors Bureau (GMCVB), the Miami Downtown Development Authority (DDA), Miami-Dade County, Miami-Dade County Department of Cultural Affairs, City of Coral Gables, and AIA Miami, has confirmed a dynamic new slate of immersive experiences spanning architecture, art, culture, sustainability, and behind-the-scenes access to some of the city’s most iconic destinations.  Free tickets are now available, on a first-come, first serve basis at. www.openhousemia.org. For ongoing updates and announcements, follow @Miami_CAD on Instagram.

This year, the program expands further with the participation of leading cultural institutions, including Bakehouse Art Complex, the Rubell Museum, Superblue Miami, and Deering Estate, offering new opportunities to explore artist studios, contemporary collections, immersive installations, and historic environments.  As part of the global Open House Worldwide network, Open House Miami continues its mission to make cities more open, accessible, and engaging—inviting the public to explore Miami from new perspectives through exclusive tours, panels, and experiences that are free and open to all with advance registration.

“Returning for its third year, Open House Miami Festival continues to highlight the passion and respect visitors and locals have for Miami Beach’s signature architecture and design,” said GrisetteMarcos, Executive Director of the Miami Beach Visitor and Convention Authority.“Our local experts will take center stage to showcase Miami Beach as internationally recognized destination for culture and iconic style. We’reproud to continue supporting this marquee event and invite travelers to beginplanning their Open House Miami 2026 experiences through the complimentary EXPMiami Beach Tours App, available now for download.”

This year’s program features a dynamic mix of new and returning experiences highlighting Miami’s and Miami Beach’s rich past and vibrant future. The historic Freedom Tower joins Open House Miami with an intimate guided tour, offering participants a deeper look into one of the city’s most significant landmarks. In Opa-locka, a panel exploring Greater Miami’s history will spotlight neighborhoods celebrating their centennial, creating a dialogue between past, present, and future.

Attendees can also discover Coral Gables through a curated bike tour, engage in hands-on creative workshops such as a sip and paint of Miami’s skyline or the iconic Art Deco façade of the Surfcomber Miami Beach, or Join Raw Figs, inspired by Miami’s vibrant colors and energy, for a guided figure-drawing session along Lincoln Road. For a truly unique sensory experience, Unarthodox will host a sculpture without sight session, inviting participants to create through touch and intuition.

Newly-added experiences include standouts like a Panel Conversation at 1 Hotel South Beach: The Living Reef: Art, Science, Stewardship. Brandi Reddick and Ximena Caminos will lead a cross-disciplinary conversation exploring the intersection of art, science, and environmental stewardship in response to climate resilience and marine ecosystems. Designing with Water Panel at Pérez Art Museum Miami (PAMM), curated by Aaron DeMayo, Chair of the City of Miami Climate Resilience Committee, will feature Alan Shulman, FAIA (Buoyant City), Jeff Huber, FAIA (Salty Urbanism), and DeMayo (The Coastline) in a forward-looking conversation on design, ecology, and adaptation.

Returning and popular activities include a Behind-the-Scenes experience at the Miami Heat’s Kaseya Center and Big Bus Miami Tours options that will offer one free daily loop tour, including a special experience hosted by Caro the Tour Guide, sharing insider stories and cultural context across the city. Additional experiences available include Architecture Sarasota, the premiere of the first episode of Sarasota School: Living Legacy, a new documentary series exploring the movement’s enduring global impact. The inaugural screening features Max Strang, FAIA, and his firm's recent Van der Vlugt Residence, followed by a live conversation between Strang and Architecture Sarasota President Marty Hylton. For families, Jungle Island brings the fun with free daily admissions in an iconic tropical setting where nature, architecture, and culture meet and a limited number of tickets will be available for Thriller Miami speedboat tours, offering high-energy views of Miami’s islands and waterways.

OHMIA 2026 will partner with local hotels and restaurants to offer exclusive discount codes for multi-day stays and experiences, including accommodations at YOTEL Miami (Downtown), Loews Hotels(Coral Gables and Miami Beach), and Kimpton Surfcomber. Festival-goers will also enjoy free ticketed admission to participating museums, including The Bass, The Wolfsonian, Museum of Graffiti, PAMM, the Rubell Museum, Deering Estate, the Freedom Tower, the Coral Gables Museum, Superblue, Phillip and Patricia Frost Museum of Science, MOCA, Vizcaya Museum & Gardens, and more. View hotel deals and additional offers at Visit | Open House Miami.

Since launching in 2024, Open House Miami has positioned Greater Miami and Miami Beach as the fourth U.S. city in the global Open House Worldwide network, now spanning more than 60 cities worldwide. The movement celebrates architecture, design, and urbanism while creating inclusive opportunities for people to connect more deeply with their city.

For more information on how to experience OpenHouse Miami 2026 on Miami Beach and upcoming destination experiences, visit the newly-launched www.experiencemiamibeach.comand follow @ExperienceMiamiBeach Instagram.

For press inquiries, please contact Private Label Marketing at mbvca@privatelabel-marketing.com.

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The Miami Marathon and Half Marathon will take place Friday, January 23 – Sunday, January 25, 2026 and is a favorite “racecation” for runners from around the world. The event consists of 3 components including a Health and Fitness Expo at the Mana Wynwood, a Saturday Tropical 5k race (3.1 miles) which takes runners by the cruise port, the Art Deco District, and ends at Nikki Beach. All events lead up to the signature Marathon and Half Marathon on Sunday.  There are 385 hotel room nights contracted at Hotel Continental Miami Beach, Courtyard by Marriott, Hilton Garden Inn, Residence Inn, The Gates Hotel South Beach, The Gale South Beach, The Cadillac Hotel, Circa 39, and Best Western Plus. In addition, 634,652,140 media impressions are contracted through various media partnerships. The event is expected to draw over 23,000 athletes, spectators, families and friends of which an estimated 60% (13,800) are estimated to be tourists. The Kids Run Miami Program (KRM) will also be continued this year, where 1,000 local children will be able to run the final mile of the race for free.