News & Events

Customer challenges are more than interruptions; they are meaningful opportunities to build trust, strengthen relationships, and create memorable service moments. In this engaging virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how effective problem resolution can deepen guest loyalty and support a smooth, collaborative work environment.

Designed for front-line professionals in hospitality, public service, and other guest-facing roles, this session will offer practical insights to:

• Respond to challenges with confidence, empathy, and professionalism
• Transform difficult situations into positive experiences that inspire guest loyalty
• Support team synergy by communicating clearly and calmly during moments of     pressure

‍Next Session: Monday,  September 14, 2026 at 3:00 pm

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*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

Service challenges offer leaders an important opportunity to understand the emotions behind a guest’s complaint and the deeper impact of their experience. In this virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how leaders can guide their teams to move beyond simply correcting an issue. The focus will be on recognizing what guests are feeling, identifying what those moments reveal about service expectations, and responding in ways that create lasting trust.

Designed for leaders in hospitality, public service and other guest-centered environments, this session will provide practical insights to:

·      Interpret the emotions and expectations behind guest complaints

·      Look beyond the technical solution and consider the larger impact of the guest experience

·      Coach teams to respond with empathy, clarity, and confidence during difficult interactions

·      Demonstrate leadership presence in the follow-up by showing up in unexpected and memorable ways

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‍Next Session: Monday, September 14, 2026 at 1:00 pm

​​​​​​*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

HYROX is the fastest growing mass-participant event in the world. Originating in 2018, it now hosts over 60 events annually across dozens of countries. The competition starts with a 1 km run, followed by 1 functional workout, repeated 8 times. The combination of functional strength exercises, high-intensity interval training and endurance makes HYROX unique. Being the originator of HYBRID racing, HYROX has paved the way for a much larger industry, maintaining its position on the cutting edge of both events & fitness and required constant innovation from all.   This event will take place from Saturday, April 3 through Monday, April 5, 2026 at the Miami Beach Convention Center.

The Miami Premier Padel P1 targets a broad yet defined audience of sports enthusiasts, wellness minded consumers and globally engaged professionals drawn to Miami’s vibrant lifestyle through one of the fastest growing and most inclusive sports in the world - Padel. The event will take place  Monday, March 23, 2026 through Sunday, March 29, 2026 at the Miami Beach Convention Center. The event’s core target demographic is aged 25-54 evenly split between men and women with above average disposable income and a strong interest in fitness, outdoor sports, and social experiences. Secondary audiences include families, corporate guests, and international visitors particularly from Europe and Latin America where Padel is popular. The event is expected to be broadcast worldwide through a variety of broadcasters.

FilmGate Interactive 12, taking place Wednesday, March 18 through Tuesday, March 24, 2026, will turn Miami Beach into a playground of art, tech, and pure imagination. Projection -mapping software will be used to create immersive and interactive installations, a cheeky AI Taxi, Augmented Reality Art, as well as immersive musical experiences. Visitors can expect AI workshops, a global hackathon, buzzing markets and late-night creator mixers. Considered part spectacle, part skill-building and future proofing Miami’s creative scene, the event will fuel local business and global connections.

Celebrating its 10th year, this three-day event is set to take place Friday, March 13 - Sunday, March 15, 2026 at the Miami Beach Bandshell. This festival delivers an immersive, authentic, and optimal experience for both musicians and fans. This event has been named by the New York Times as one of the Top 10 Definitive Moments of the Decade in Music. It has attracted attendees from 50 states and 55 countries since its inception in 2017.  The production features masterclasses and other interactive events followed by daily open music sets culminating in a full-length Snarky Puppy show, as well as a Family Dinner show with Snarky Puppy acting as a backup band for 5-7 world-renowned artists asthey reinterpret their music with original arrangements.  

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Gymreapers Wodapalooza Miami Beach is a 4-day international fitness festival, competition and trade show that celebrates fitness, community, and life in the heart of Miami Beach. The event, taking place Thursday, March 12 - Sunday, March 15, 2026, features elite athletic competition alongside a large-scale brand expo showcasing leading and emerging companies across the health, wellness, nutrition, and lifestyle industries. It attracts a global audience of athletes, spectators, and exhibitors driving significant tourism and economic impact while positioning Miami Beach as a world-class destination for fitness and culture. This event attracts men and women ages 18-60 with a strong concentration of professionals and families who prioritize health, adventure, and social connection. Attendees represent 40 different countries positioning the event as being truly international. The competitive program has been expanded beyond CrossFit style fitness to include additional disciplines such as Olympic weightlifting, grappling, and hybrid athlete competitions. Wodapalooza is also partnering with CrossFit HQ, the official governing body of the sport, to host the finale of the CrossFit Games Open, bringing global attention to Miami Beach as the home of this milestone event. Additional enhancements include upgraded hospitality areas, expanded brand activations, and increased sustainability measures to reduce environmental impact while supporting local tourism and small businesses.

‍MIAMI BEACH, Fla. (February 23, 2026) — In Miami Beach, food is more than a meal — it is a living reflection of the city’s people, art, architecture, and cultural evolution. From historic Cuban diners and Mediterranean seaside tables to Michelin-starred, approachable innovation, Miami Beach invites visitors to experience the destination through its most iconic culinary creations.

“Visitors often arrive for the beaches and return for the flavor. Miami Beach’s culinary scene tells the story of who we are through the power and connection found in food. These experiences attract global travelers and provide unique opportunities to create meaningful and lasting memories through culture and tradition found around a table,” says Mohan Koka, Chairman, Miami Beach Visitor and Convention Authority. “A collection of café’s, restaurants, hidden dining rooms and culinary institutions represent generations of culture, creativity, and diverse influence that shape Miami Beach’s palpable food scene.”

In Miami Beach, every dish tells a story and every story begins at the table. Visitors can easily embark on a journey with Cuban culture at the core. The experience begins at Puerto Sagua, a historic Cuban diner serving the community since the 1960s. Order a café con leche, tostada, and croquetas to discover the soul of Cuban food that helped define Miami Beach’s identity. Nearby, La Mulata offers an intimate take on mid-century Havana flavors with ropa vieja, tostones, and classic Cuban coffee — evoking tradition in every bite. Food lovers can continue to the next course at Havana Beach, a destination restaurant where Latin heritage meets coastal glamour.  Dishes, including a signature seafood arroz, are served in a refined, design-forward setting that reflects Miami Beach’s Art Deco heritage and oceanfront elegance.

International influence drives the Miami Beach food scene. The city’s global identity is equally reflected along Ocean Drive and beyond. Meet Dalia blends Mediterranean flavors with vibrant beach culture, while Osteria del Mar delivers classic Italian coastal cuisine steps from the sand. For a glamorous French brasserie experience, La Grande Boucherie brings Parisian energy to South Beach with steak frites, escargots, and champagne in a see-and-be-seen setting.  

For a modern Miami Beach culinary experience, Michelin-starred Stubborn Seed presents inventive tasting menus that celebrate modern American cuisine with global influence — signaling Miami Beach’s arrival as a serious gastronomic destination that is both welcoming and approachable.

“Our city is a collection of signature cooking styles that travelers will only find in Miami Beach. From American classics to innovative takes on tradition, visitors can take a bite out of history through artistic techniques and travel-worthy dishes,” adds Grisette Roque Marcos, Executive Director, Miami Beach Visitor and Convention Authority. “Our newly-launched website, experiencemiamibeach.com, now features insider guides for foodies and specialty discounts and offers from local restaurants, inviting visitors to explore and expand their palates.”

For more information on how to experience Miami Beach’s signature culinary scene, visit the newly-launched www.experiencemiamibeach.com, follow @ExperienceMiamiBeach Instagram and download the EXP Miami Beach Tours App, available via the App Store and Google Play.

For press inquiries, please contact Private Label Marketing atmbvca@privatelabel-marketing.com.

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Miami Beach, FL (January 2026) — Open House Miami (OHMIA) announces that free tickets are now live for its third annual citywide festival, taking place February 27–March 1, 2026. Open House Miami,  organized by The Miami Center for Architecture and Design (MCAD) in collaboration with the Miami Beach Visitor and Convention Authority (MBVCA), the Greater Miami Convention & Visitors Bureau (GMCVB), the Miami Downtown Development Authority (DDA), Miami-Dade County, Miami-Dade County Department of Cultural Affairs, City of Coral Gables, and AIA Miami, has confirmed a dynamic new slate of immersive experiences spanning architecture, art, culture, sustainability, and behind-the-scenes access to some of the city’s most iconic destinations.  Free tickets are now available, on a first-come, first serve basis at. www.openhousemia.org. For ongoing updates and announcements, follow @Miami_CAD on Instagram.

This year, the program expands further with the participation of leading cultural institutions, including Bakehouse Art Complex, the Rubell Museum, Superblue Miami, and Deering Estate, offering new opportunities to explore artist studios, contemporary collections, immersive installations, and historic environments.  As part of the global Open House Worldwide network, Open House Miami continues its mission to make cities more open, accessible, and engaging—inviting the public to explore Miami from new perspectives through exclusive tours, panels, and experiences that are free and open to all with advance registration.

“Returning for its third year, Open House Miami Festival continues to highlight the passion and respect visitors and locals have for Miami Beach’s signature architecture and design,” said GrisetteMarcos, Executive Director of the Miami Beach Visitor and Convention Authority.“Our local experts will take center stage to showcase Miami Beach as internationally recognized destination for culture and iconic style. We’reproud to continue supporting this marquee event and invite travelers to beginplanning their Open House Miami 2026 experiences through the complimentary EXPMiami Beach Tours App, available now for download.”

This year’s program features a dynamic mix of new and returning experiences highlighting Miami’s and Miami Beach’s rich past and vibrant future. The historic Freedom Tower joins Open House Miami with an intimate guided tour, offering participants a deeper look into one of the city’s most significant landmarks. In Opa-locka, a panel exploring Greater Miami’s history will spotlight neighborhoods celebrating their centennial, creating a dialogue between past, present, and future.

Attendees can also discover Coral Gables through a curated bike tour, engage in hands-on creative workshops such as a sip and paint of Miami’s skyline or the iconic Art Deco façade of the Surfcomber Miami Beach, or Join Raw Figs, inspired by Miami’s vibrant colors and energy, for a guided figure-drawing session along Lincoln Road. For a truly unique sensory experience, Unarthodox will host a sculpture without sight session, inviting participants to create through touch and intuition.

Newly-added experiences include standouts like a Panel Conversation at 1 Hotel South Beach: The Living Reef: Art, Science, Stewardship. Brandi Reddick and Ximena Caminos will lead a cross-disciplinary conversation exploring the intersection of art, science, and environmental stewardship in response to climate resilience and marine ecosystems. Designing with Water Panel at Pérez Art Museum Miami (PAMM), curated by Aaron DeMayo, Chair of the City of Miami Climate Resilience Committee, will feature Alan Shulman, FAIA (Buoyant City), Jeff Huber, FAIA (Salty Urbanism), and DeMayo (The Coastline) in a forward-looking conversation on design, ecology, and adaptation.

Returning and popular activities include a Behind-the-Scenes experience at the Miami Heat’s Kaseya Center and Big Bus Miami Tours options that will offer one free daily loop tour, including a special experience hosted by Caro the Tour Guide, sharing insider stories and cultural context across the city. Additional experiences available include Architecture Sarasota, the premiere of the first episode of Sarasota School: Living Legacy, a new documentary series exploring the movement’s enduring global impact. The inaugural screening features Max Strang, FAIA, and his firm's recent Van der Vlugt Residence, followed by a live conversation between Strang and Architecture Sarasota President Marty Hylton. For families, Jungle Island brings the fun with free daily admissions in an iconic tropical setting where nature, architecture, and culture meet and a limited number of tickets will be available for Thriller Miami speedboat tours, offering high-energy views of Miami’s islands and waterways.

OHMIA 2026 will partner with local hotels and restaurants to offer exclusive discount codes for multi-day stays and experiences, including accommodations at YOTEL Miami (Downtown), Loews Hotels(Coral Gables and Miami Beach), and Kimpton Surfcomber. Festival-goers will also enjoy free ticketed admission to participating museums, including The Bass, The Wolfsonian, Museum of Graffiti, PAMM, the Rubell Museum, Deering Estate, the Freedom Tower, the Coral Gables Museum, Superblue, Phillip and Patricia Frost Museum of Science, MOCA, Vizcaya Museum & Gardens, and more. View hotel deals and additional offers at Visit | Open House Miami.

Since launching in 2024, Open House Miami has positioned Greater Miami and Miami Beach as the fourth U.S. city in the global Open House Worldwide network, now spanning more than 60 cities worldwide. The movement celebrates architecture, design, and urbanism while creating inclusive opportunities for people to connect more deeply with their city.

For more information on how to experience OpenHouse Miami 2026 on Miami Beach and upcoming destination experiences, visit the newly-launched www.experiencemiamibeach.comand follow @ExperienceMiamiBeach Instagram.

For press inquiries, please contact Private Label Marketing at mbvca@privatelabel-marketing.com.

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The Miami Marathon and Half Marathon will take place Friday, January 23 – Sunday, January 25, 2026 and is a favorite “racecation” for runners from around the world. The event consists of 3 components including a Health and Fitness Expo at the Mana Wynwood, a Saturday Tropical 5k race (3.1 miles) which takes runners by the cruise port, the Art Deco District, and ends at Nikki Beach. All events lead up to the signature Marathon and Half Marathon on Sunday.  There are 385 hotel room nights contracted at Hotel Continental Miami Beach, Courtyard by Marriott, Hilton Garden Inn, Residence Inn, The Gates Hotel South Beach, The Gale South Beach, The Cadillac Hotel, Circa 39, and Best Western Plus. In addition, 634,652,140 media impressions are contracted through various media partnerships. The event is expected to draw over 23,000 athletes, spectators, families and friends of which an estimated 60% (13,800) are estimated to be tourists. The Kids Run Miami Program (KRM) will also be continued this year, where 1,000 local children will be able to run the final mile of the race for free.