TRAIN FOR TOMORROW WITH FORBES TRAVEL GUIDE

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees and residents, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Webinar 

Recognition is more than a gesture—it is a strategic leadership tool that inspires excellence, strengthens team bonds, and cultivates a culture of purpose. In this engaging free 90-minute virtual session, participants will explore how intentional recognition practices can elevate motivation and performance across all levels of an organization.

Whether you lead in hospitality, public service, or any collaborative environment, this session will offer practical strategies to:

  • Harness the power of recognition to drive positive behavior and team engagement
  • Foster a workplace culture rooted in appreciation, trust, and shared success

Participants will leave with actionable techniques to reinforce motivation, celebrate contributions meaningfully, and lead with authenticity and impact.

​​​​​​*Note: In order to receive your digital badge, interested participants must register individually and include an email address*


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Front-line Level Webinar 

Recognition among colleagues is a powerful catalyst for motivation, collaboration, and a thriving workplace culture. In this dynamic free 60-minute virtual session, participants will explore how everyday acts of appreciation can strengthen team spirit and elevate performance across roles and departments.

Designed for front-line professionals in hospitality, public service, and other team-based environments, this session will offer practical insights to:

  • Cultivate a culture of mutual respect and encouragement through peer-to-peer recognition
  • Reinforce positive behaviors that contribute to shared success and service excellence

Participants will leave with simple yet impactful techniques to celebrate one another’s contributions, foster a sense of belonging, and build a more motivated and connected team.

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*