TRAIN FOR TOMORROW WITH FORBES TRAVEL GUIDE

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Online Webinar 

This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday, October 7, 2024 at 1:00 pm. The topic for this session will be "The Art of Conversation”: The Power of Word Choice; Coaching Language and Coaching the Coach: Accountability Conversations; Explaining the “Why" and will be 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates: January 13, 2025; April 28, 2025; July 14, 2025

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

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Frontline Level Online Webinar 

This free virtual hospitality training session is offered quarterly and will take place Monday, October 7, 2024 at 3:30 pm. The topic will be "The Art of Conversation”: The Power of Word Choice; Genuine Interest; Being Present. This session will be 60 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates: January 13, 2025; April 28, 2025; July 14, 2025

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*