News & Events
Front-Line Level Hospitality Webinar
Customer challenges are more than interruptions; they are meaningful opportunities to build trust, strengthen relationships, and create memorable service moments. In this engaging virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how effective problem resolution can deepen guest loyalty and support a smooth, collaborative work environment.
Designed for front-line professionals in hospitality, public service, and other guest-facing roles, this session will offer practical insights to:
- Respond to challenges with confidence, empathy, and professionalism
- Transform difficult situations into positive experiences that inspire guest loyalty
- Support team synergy by communicating clearly and calmly during moments of pressure
Next Session: Monday, September 14, 2026 at 3:00 pm
*Note: In order to receive your digital badge, interested participants must register individually and include an email address*
About Miami Beach Visitor and Convention Authority
The MBVCA is a seven member authority, appointed by the City of Miami Beach Commission, with the goal of encouraging, developing and promoting the image of Miami Beach locally, nationally and internationally as a vibrant community and superb tourist destination. To this end, the MBVCA strategically focuses its funding investments in a balanced manner, fostering outstanding existing programs, stimulating new activities, and encouraging partnerships. The MBVCA is committed to a careful, long-term plan for allocation of resources to build the uniqueness of Miami Beach as ones of the world's greatest communities and tourism destinations.
1701 Meridian Avenue, Suite 403
Miami Beach, FL 33139
305.673.7050
