TRAIN FOR TOMORROW WITH FORBES TRAVEL GUIDE

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Webinar 

This free virtual hospitality training is offered quarterly and is 90-minutes in duration, followed by a 15-minute Q&A session with your Forbes Travel Guide Executive Trainer. This session will focus on The Power of Connection: Communication Strategies for Stronger Teams - Leadership. Effective communication is more than just exchanging information; it’s a powerful tool for building trust, fostering collaboration, and driving team success. In this interactive virtual session, purposeful communication strategies will be explored, and who they strengthen team dynamics across departments and roles.

Whether you're in hospitality, public service, or any team-oriented environment, this session will provide practical insights to: Enhance interpersonal communication and active listening; Promote a culture of respect, inclusion, and shared purpose.

​​​​​​*Note: In order to receive your digital badge, interested participants must register individually and include an email address*


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Front-line Level Webinar 

This free virtual hospitality training session is offered quarterly and is 60-minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer. This session will focus on Connected Teams: How Everyday Communication Builds Trust and Teamwork. Everyday communication, including how you speak, listen, and respond, has a significant impact on how well your team works together. Whether you're helping guests, coordinating tasks, or supporting your coworkers, the way you communicate helps build trust, reduce stress, and create a smoother, more respectful work environment.

In this interactive session,  you'll learn how your communication can: Improve relationships with coworkers; make teamwork easier and more enjoyable; and help everyone feel respected and supported.

This session is designed for front-line and hourly team members who want to build stronger connections at work and contribute to a team that works well together, starting with how they communicate every day.

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*