TRAIN FOR TOMORROW WITH FORBES TRAVEL GUIDE

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees and residents, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Webinar 

Service challenges offer leaders an important opportunity to understand the emotions behind a guest’s complaint and the deeper impact of their experience. In this virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how leaders can guide their teams to move beyond simply correcting an issue. The focus will be on recognizing what guests are feeling, identifying what those moments reveal about service expectations, and responding in ways that create lasting trust.

Designed for leaders in hospitality, public service and other guest-centered environments, this session will provide practical insights to:

  • Interpret the emotions and expectations behind guest complaints
  • Look beyond the technical solution and consider the larger impact of the guest experience
  • Coach teams to respond with empathy, clarity and confidence during difficult interactions
  • Demonstrate leadership presence in the follow-up by showing up in unexpected and memorable ways

Join us for our next free session!

​​​​​​*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

Attendance Note:

To earn your attendance badge, please register and join the session using your full first and last name. This ensures your participation is verified and recognized.

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Front-line Level Webinar 

Customer challenges are more than interruptions; they are meaningful opportunities to build trust, strengthen relationships, and create memorable service moments. In this engaging virtual session, hosted in partnership with the Miami Beach Visitor and Convention Authority, we will explore how effective problem resolution can deepen guest loyalty and support a smooth, collaborative work environment.

Designed for front-line professionals in hospitality, public service, and other guest-facing roles, this session will offer practical insights to:

  • Respond to challenges with confidence, empathy, and professionalism
  • Transform difficult situations into positive experiences that inspire guest loyalty
  • Support team synergy by communicating clearly and calmly during moments of pressure

Join us for our next free session!

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

Attendance Note:

To earn your attendance badge, please register and join the session using your full first and last name. This ensures your participation is verified and recognized.