TRAIN FOR TOMORROW WITH FORBES

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.


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Leadership Level Online Webinar 

This free virtual hospitality training session will focus on Emotional Engagement; Handling Guest Feedback, and Problem Resolution. The session is 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

January 30, 2023 Session: Click Here to Register Today!

Upcoming Sessions: April 3, 2023; July 31, 2023 - Registration and Topic Information Coming Soon!


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Frontline Level Online Webinar 

This free virtual hospitality training session will review foundational standards of exceptional service while focusing on Guest Name's Usage and Speaking Articulately. The session is 60 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

January 30, 2023 Session: Click Here to Register Today!

Upcoming Sessions: April 3, 2023; July 31, 2023 - Registration and Topic Information Coming Soon!