Forbes Travel Guide Hospitality Training

The Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and the Beaches Hotel Association, is proud to announce the 2020 Forbes Travel Guide Hospitality Training, free for all City of Miami Beach-based employees.


MBVCA Board

Frontline 101 Online Training - New Learning Paths and Essential Rebound Program Now Available!

This Frontline 101 Online Training teaches employees how to articulate the universal foundation of great service to elevate the guest experience. The lessons offered are based on the philosophy of paying attention to details in order to create the highest level of guest interaction. This course will include assessments to measure their understanding of the covered material and will be approximately 1½ hours in length. In addition to the fundamental training course, new Learning Paths have been added, customized for employee's specific tasks within an organization. A certificate will be issued upon completion of each Learning Path.

The new Learning Paths include specific training courses to include:

  • Introduction to Miami Beach Hospitality Standards (2 courses)
  • Cheers to Miami Beach - Bar & Lounge Training (3 courses)
  • Order Up! - Dining Training (3 courses)
  • The Guest Journey - Front of House Training (5 courses)
  • The Places to See & Be Seen - Pool & Beach Training (3 courses)
  • Where the Magic Happens - Back of House Training (5 courses)

With an emphasis on health and safety, the Essential Rebound Training Program includes topics such as basic COVID-19 and personal hygiene training, developed in partnership with Ecolab. It also includes front office upselling and other revenue-generating skills to support sales. With specific content for managers, food handlers, food service managers, and restaurant or bar service staff, the program is designed to fast-track onboarding and prepare your business for reopening.

The courses will include:

  • Food Handler Hero
  • Food Service Manager
  • Front of House Fans
  • Management Maestro
  • Stars of Service

Register


Visual Memoirs Project

Frontline 202 Webinar Refresher

This webinar is intended as a refresher for any frontline employee that has either participated in a live training or participated in a prior course. This webinar will be approximately 30 minutes in length. A certificate will be issued upon completion of the webinar.
 

Register


Meeting Agendas

Leadership 101 Live Training Session

In this interactive session, we will explore the Forbes Travel Guide Classifications and the “Foundational Standards” that are required to achieve exceptional service. A certificate will be issued upon completion of the course.

The next live training session is to be determined. 


Meeting Agendas

Frontline 101 Live Training Session

This live training course will teach Frontline employees how to articulate the universal foundation of great service to elevate the guest experience. The lessons offered are based on the philosophy of paying attention to details in order to create the highest level of guest interaction. A certificate will be issued upon completion of the course.

The next live training session is to be determined.