TRAIN FOR TOMORROW WITH FORBES

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Online Webinar 

This free virtual hospitality training session will focus on Evaluation Performance & Coaching: Understanding Your People; Motivating Teams, and Accountability. The session is 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Sessions Dates:

  • Monday, April 8, 2024
  • Monday, July 8, 2024

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

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Frontline Level Online Webinar 

This free virtual hospitality training session will focus on Courtesy & Manners: Elevated Language; Tone & Pace; Last Name Usage, and Telephone Etiquette. The session is 60 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Sessions Dates:

  • Monday, April 8, 2024
  • Monday, July 8, 2024

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*